We hope that you will love your new items, but in case you’re not entirely satisfied, you can read more on our returns policy below.

Returns Policy

You can return any unused products purchased online to us for a full refund if you notify us within 14 days from the date of receipt of your order. You then have 14 days from the date on which you sent us the notification to return your order to us.

How To Notify Us

You can notify us that you intend to return an item by emailing us at and providing us with:

  • Your order number
  • Your name
  • Details of the item(s) you would like to return

How To Return - In Store Or By Post

You can return your items by posting directly to following address:

Cliff and Joan’s Place, 56 Picts Lane, Princes Risborough, Bucks, HP27 9DX

If returning by post, please fill out the returns form you received with your order. 

Unfortunately we do not currently provide free returns and you will be responsible for return shipping fees. We cannot take responsibility for the delivery time or loss of a returned package, so we recommend using tracking numbers to ensure your package is returned to us.

Condition And Goods That Can't Be Returned

Please keep in mind that any item sent for a full refund must be delivered unused and in the same condition as you received it, with the tags still on the product. If sealed items are returned to us and it is clear that the tamper seal has been removed or broken, we cannot refund you for reasons of health and hygiene. If these items were damaged or faulty when delivered to you or have been incorrectly delivered please let us know. 

Unfortunately we cannot offer refunds on any perishable goods and other items that deteriorate rapidly, such as food and flowers or tailor-made or personalised goods.